GMDE at the 1st Richmond Customer Experience Forum

Innovation and solutions for an omnichannel future

From May 11 to 13, the prestigious Grand Hotel in Rimini will host the 1st Richmond Customer Experience Forum, a unique event dedicated to making customer relationships more effective and engaging in both the physical and digital worlds.

GMDE will be present, showcasing innovative solutions to optimize data management and enhance the Omnichannel Customer Experience, aligning with the needs of companies that aim to place the customer at the heart of their strategy.

A New Approach to Customer Experience

The business landscape is evolving rapidly, with the emergence of new professional roles such as the CXO – Chief Experience Officer – solely focused on managing customer experience. In Italy, this trend is also redefining roles and strategies, marking a significant transformation for businesses. GMDE has actively participated in the Digital Observatories of the School of Management at Politecnico di Milano for years. In particular, it is a partner of the Omnichannel Customer Experience Observatory and the B2B Digital Commerce & Experience Observatory. This ongoing engagement with research entities has enabled GMDE to develop an advanced perspective on the evolution of customer experience and omnichannel strategies. This expertise led GMDE to participate in the first Richmond Customer Experience Forum—an opportunity to share its accumulated know-how and support professionals in tackling new market challenges.
 

Through Pimcore solutions like PIM, DAM, AI, and MDM, GMDE offers powerful tools to:

• Centralize and optimize product data across all channels, ensuring a consistent and efficient management approach.
• Integrate e-commerce operations and publishing across multiple touchpoints, simplifying daily activities and improving the customer experience.
• Support business growth with scalable and high-performance solutions to tackle the challenges of an increasingly competitive market.

Who is it for?

The Richmond Customer Experience Forum is designed for professionals such as Chief Experience Officers, Customer Care Managers, Customer Experience Managers, Heads of Customer Service, and HR and Organization Managers. These leaders will be able to enhance their skills and discover innovative solutions to optimize customer relationships and create valuable experiences.

Why attend?

Suppose you are looking for innovative technological solutions to manage data in an integrated and efficient way. In that case, the Richmond Customer Experience Forum is an unmissable event to explore how our systems can transform digital challenges into competitive advantages.

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