Problem Solution

Our solution

A dedicated technical team that knows your systems and monitors them before issues arise

GMDE provides structured support and maintenance services with different service levels, including proactive monitoring, guaranteed response times, and a dedicated team with in-depth knowledge of the customer's infrastructure.

Monitoraggio proattivo h24

I sistemi vengono monitorati continuamente. Le anomalie vengono rilevate e gestite prima di diventare blocchi operativi.

SLA definiti e garantiti

Tempi di presa in carico e risoluzione concordati contrattualmente, con livelli di priorità differenziati per criticità.

Team dedicato e specializzato

I tecnici che gestiscono il tuo sistema lo conoscono. Nessun tempo perso a spiegare l'architettura a qualcuno che non l'ha mai vista.

Manutenzione evolutiva

Aggiornamenti, patch di sicurezza e ottimizzazioni pianificate per mantenere i sistemi performanti nel tempo, non solo operativi.

The problem we know well

A critical issue occurs outside business hours, no one is available to call, and operations come to a halt.

Systems fail on Friday evenings, during weekends, or on holidays. When that happens, the cost of every hour of downtime can far exceed the cost of a structured support service. Relying on occasional assistance instead of a dedicated support framework leaves your business exposed when it is most vulnerable.

Downtime non gestiti che bloccano operatività, ordini e customer experience.

Interventi di emergenza costosi e lenti perché nessuno conosce i sistemi in anticipo.

Nessuna visibilità sullo stato dell'infrastruttura prima che il problema si manifesti.

Team interni sotto pressione per gestire urgenze che non rientrano nel loro perimetro.

benefits

Minimize operational downtime

Guaranteed business continuity, around the clock.

A 24/7 support service ensures that issues are detected and addressed even outside business hours, minimizing downtime and service disruptions.

Fast response from experts who already know your systems.

GMDE’s support team is familiar with the customer’s infrastructure, eliminating the need for lengthy preliminary assessments before taking action.

Prevent problems instead of reacting to them.

Proactive monitoring identifies anomalies before they become critical issues, helping avoid interruptions and reducing the cost of emergency interventions.

Clear SLAs and defined responsibilities.

Response and resolution times are clearly outlined in the service agreement, ensuring transparency and predictable support expectations.

Predictable costs, no surprises.

A structured support contract replaces variable emergency service costs with a planned investment that is often lower than the cost of a single unmanaged outage.

Less pressure on internal IT teams.

External support handles day-to-day maintenance and urgent issues, allowing internal resources to focus on strategic projects and business innovation.

Industry-Manufacturing

Scame Parre

A historic Italian company specialising in components and systems for electrical installations, with an international presence across more than 80 countries. The company needed to centralise product information within a single integrated digital ecosystem, improving data quality, real-time updates, and operational efficiency to support global growth and continuous innovation.

-50% Reduction in the time required to update product information across digital channels.

LIGHTING & INTERIOR DESIGN

Album

An Italian company specialising in creative design lighting systems, with products entirely handcrafted in Italy and exported worldwide. The challenge was to build a centralised repository for product data and digital assets — capable of feeding catalogue, price list, website and e-commerce from a single source of truth, managed by a lean internal team.

50% Reduction in time to produce catalogues, price lists and marketing materials.

FOOD

Fratelli Carli

A historic Italian food brand with a strong omnichannel presence across mail-order sales, retail stores, web channels, and international markets. The company needed to centralise digital assets, editorial workflows, and marketing campaigns, improving collaboration between departments, production efficiency, and content management across every touchpoint.

-45% Reduction in the time required to manage and produce marketing materials.

Systems never stop. Neither does GMDE support

A dedicated technical team that knows your systems and monitors them before issues arise

A critical issue occurs outside business hours, no one is available to call, and operations come to a halt.

Guaranteed business continuity, around the clock.

Fast response from experts who already know your systems.

Prevent problems instead of reacting to them.

Clear SLAs and defined responsibilities.

Predictable costs, no surprises.

Less pressure on internal IT teams.

Companies
that chose GMDE

Scame Parre

Album

Fratelli Carli

Systems never stop. Neither does GMDE support

A dedicated technical team that knows your systems and monitors them before issues arise

A critical issue occurs outside business hours, no one is available to call, and operations come to a halt.

Guaranteed business continuity, around the clock.

Fast response from experts who already know your systems.

Prevent problems instead of reacting to them.

Clear SLAs and defined responsibilities.

Predictable costs, no surprises.

Less pressure on internal IT teams.

Companies that chose GMDE

Scame Parre

Album

Fratelli Carli

Companies
that chose GMDE