Problem Solution

Our solution

A technical team that knows your systems. Available whenever you need it.

GMDE provides ongoing support and maintenance for the editorial systems it manages, with contractually defined SLAs and a dedicated team that already understands your environment—eliminating the need to explain your infrastructure from scratch every time an issue arises.

Copertura h24, 365 giorni

Nessun orario di ufficio, nessun "richiama lunedì". Il supporto è attivo nelle ore di chiusura notturna, nei weekend, nei giorni festivi.

Presidio proattivo e manutenzione continuativa

I sistemi vengono monitorati h24 con alert automatici che intercettano le anomalie prima che impattino la produzione. Aggiornamenti, patch di sicurezza e manutenzione ordinaria vengono pianificati in fasce orarie a basso impatto, senza sorprese.

Team dedicato con conoscenza dei sistemi

Chi risponde conosce la tua infrastruttura, i tuoi sistemi e la tua storia. Nessuna spiegazione da capo a ogni chiamata.

Monitoraggio proattivo

I sistemi vengono monitorati continuamente, con alert automatici che spesso permettono di intervenire prima che il problema impatti la produzione.

The problem we know well

IT emergencies never come with a warning.

And support is often unavailable when it matters most. A CMS crashes during content publishing. A pagination system stops working an hour before deadline. A subscription platform becomes unreachable during a major campaign launch.

In the media industry, technical issues always have a double cost: the cost of fixing the problem and the cost of the delays it creates.

Chiusure posticipate o gestite in emergenza per problemi tecnici irrisolti in tempo.

Abbonati che non riescono ad accedere e chiedono rimborsi o disdette.

Dipendenza da fornitori con SLA vaghi o supporto disponibile solo in orario d'ufficio.

Costi imprevisti di intervento straordinario per ogni incidente critico.

benefits

Immediate support when it matters most

The newspaper gets published. Every time.

Reliable technical support provides the safety net that allows editorial teams to focus on their work without constantly worrying about what happens if a system fails.

Problems solved before they become crises

Proactive monitoring detects anomalies before they turn into downtime. In many cases, issues are resolved before the editorial team even notices them.

Predictable costs, no surprises

A support contract with clearly defined SLAs eliminates unexpected emergency intervention costs and makes IT budgeting more stable and predictable.

A single point of contact for all systems

GMDE manages the entire editorial infrastructure, eliminating the need to coordinate multiple vendors when a problem affects several systems.

Business continuity during critical moments

Elections, live events, special editions—when systems are under the greatest pressure, support is at its most attentive and responsive.

Complete documentation and traceability

Every intervention is documented, including what happened, how it was resolved, and what actions were taken to prevent future occurrences, creating a knowledge base that grows over time.

Publishing, Newspapers and Local Media

Corriere Umbria

A historic local publishing group managing three regional newspapers and several thematic inserts focused on sports, culture, and local traditions. The company needed to modernise its editorial workflow by adopting a more advanced editorial system capable of optimising page layout, accelerating production, and improving coordinated content management across different newsrooms and publications.

-35% Dreduction in newspaper layout production times and launch of new editorial inserts without increasing operational resources

Publishing, Newspapers and Editorial Workflows

Provincia di Cremona - Borderò

A historic local newspaper with extensive collaboration between editorial teams and freelance contributors. The company needed to optimise administrative borderò management by integrating the editorial system with accounting and reporting processes, automating checks, calculations, and operational workflows to reduce manual activities and management time.

85% Of administrative control activities automated through integration with the editorial system

Publishing, B2B and B2C Media

Duesse Communication

A historic Italian publishing company specialising in both B2B and B2C content production, with multiple magazines and a strong digital presence. The company needed to modernise its editorial system to optimise production workflows, manage multichannel content, and improve collaboration between editorial teams, external contributors, and distributed staff.

-40% Reduction in editorial production times and faster multichannel publishing across publications

A team always available when you need it

A technical team that knows your systems. Available whenever you need it.

IT emergencies never come with a warning.

The newspaper gets published. Every time.

Problems solved before they become crises

Predictable costs, no surprises

A single point of contact for all systems

Business continuity during critical moments

Complete documentation and traceability

Companies
that chose GMDE

Corriere Umbria

Provincia di Cremona - Borderò

Duesse Communication

A team always available when you need it

A technical team that knows your systems. Available whenever you need it.

IT emergencies never come with a warning.

The newspaper gets published. Every time.

Problems solved before they become crises

Predictable costs, no surprises

A single point of contact for all systems

Business continuity during critical moments

Complete documentation and traceability

Companies that chose GMDE

Corriere Umbria

Provincia di Cremona - Borderò

Duesse Communication

Companies
that chose GMDE